AI feedback analysis to drive improvements.
Boost CX is a customer experience management platform that utilizes AI to analyze and convert customer feedback into actionable improvements.
Their AI model employs a combination of natural language processing and deep learning to analyze voice-of-customer data from various sources such as surveys, customer reviews, and chat/email/phone logs. The analysis is then synthesized into human-like text using GPT-3, resulting in easy-to-understand improvement actions that are reviewed and audited by CX experts to ensure accuracy and relevance.
By turning customer feedback into improvement actions instantly, Boost CX helps businesses enhance their customer experience and drive customer success.
Customer Relationship Management Platform