
Industry
Entertaintment
Client
Confidential
An intelligent chatbot for ensuring responsible gaming practice
Vertical
eCommerce & Marketing
The chatbot is used by players and their interactions, alongside their winning and losing history, among other indicators, are used to determine whether they fall into a specific segment (definite tell, indefinite tell or grey tell buckets).
These segmentations are used to recommend the next action and connect to the appropriate customer support person.

