An intelligent chatbot for ensuring responsible gaming practice

Vertical

eCommerce & Marketing

Industry

Entertaintment

Client

Confidential

The chatbot is used by players and their interactions, alongside their winning and losing history, among other indicators, are used to determine whether they fall into a specific segment (definite tell, indefinite tell or grey tell buckets).

These segmentations are used to recommend the next action and connect to the appropriate customer support person.