An intelligent chatbot for ensuring responsible gaming practice

Industry

Entertaintment

Client

Confidential

An intelligent chatbot for ensuring responsible gaming practice

Vertical

eCommerce & Marketing

The chatbot is used by players and their interactions, alongside their winning and losing history, among other indicators, are used to determine whether they fall into a specific segment (definite tell, indefinite tell or grey tell buckets).

These segmentations are used to recommend the next action and connect to the appropriate customer support person.

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